If you are not sure for that, just contact your BigAnt admin. Server access failure/always connecting: There’s a mistake in IP or Port. The Company Code is created by admin when new a BigAnt team, and won’t be changed. If you are not sure about that, just contact your BigAnt admin to get your Company Code. You can open Network from bottom right corner to correct the Company Code. Double-check that it's the same account that your BigAnt administrator assigned for you.ĭomain doesn’t exist: There’s a mistake in your Company Code. It could be a typo, or the wrong account. Invalid user: There's a mistake in your Account. If you see error messages like following, it usually means the information you input is incorrect. Tip for Admin: Are you tired of entering network information for every user? Such information can be preset in BigAnt client installer, see how to distribute BigAnt client with network settings. Tip: Those information Company Code, Server address and Port can be obtained from your IT BigAnt Administrator. Company Code is abbreviation of your organization/company, which is preset by your BigAnt administrator, please ask your Admin for exact Company Code. Enter your Company Code, Server address and Port then click save button.Click Network settings in bottom right corner.Run BigAnt client, you will see BigAnt Messenger login page.Clicking the toggle to set it to the "Off" position will stop any inbound and outbound messages for that specific page. Clicking the toggle to set it to the "Off" position will stop any inbound and outbound messages.Ĭlicking the button will allow you to edit permissions and page access.Įach page that you connect to Conversations will have a status toggle set to the "On" position. This toggle has two positions - "Off" and "On." Once you set up the connection between Facebook Messenger and your Conversations account, this toggle will be set to the "On" position. You will be able to manage the following items:Ĭlicking this button will completely disconnect your Facebook account from your Conversations account. To manage any of the settings listed below: You can manage Facebook page connection settings from your Conversations account. You can also manage your settings within the Facebook Messenger channel configuration. You can now receive and reply to messages received from Facebook Messenger. Your Conversations account is now connected to your Facebook account.The toggles will be set to the "Yes" position for you. In the next screen, you'll need to confirm that your Conversations account is allowed to manage your Facebook page(s) and manage and access Page conversations in Messenger.To do so, click the checkbox for Facebook Page(s) you would like to connect. Next, you will need to select the Facebook business pages that you wish to connect to your Conversations account.On the next screen, Facebook will ask you if you want to continue as the person who owns the Facebook login information provided in the step above.For the first step, type your Facebook login information into the fields provided and click the "Log in" button. A modal window will open and will take you through a series of steps.Click the Facebook Messenger Terms checkbox to accept the terms then click the "Connect Facebook Messenger" button.įacebook Messenger Terms only need to be accepted once and will apply to the entire ActiveCampaign account.Under "Manage," click the "Conversations Settings" option.Click "Conversations" in the left menu.In this section, you'll learn how to connect Facebook Messenger to your Conversations account. You can only connect one Facebook Messenger account to one Conversations accountĬonnect Facebook Messenger to your Conversations account.You can connect your Facebook page to only one Conversations account.You can connect more than one Facebook page to your Conversations account.This is per Facebook's Messenger Platform Policy You have up to 24 hours to respond to an inbound message received from Facebook Messenger.Only primary account admins can connect Facebook Messenger to ActiveCampaign Conversations.Doing so lets you communicate with leads and customers via Facebook Messenger right from your Conversations inbox. You can connect Facebook Messenger to your Conversations Unified Inbox. Conversations is no longer available for purchase to new customers as of January 3, 2023.
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